This policy explains how Edu Easy India Pvt Ltd handles personal data on E3. We collect the least we can to run the service, and we do not sell it.
What we collect
- Your mobile number, which is how you sign in.
- Your name and, if you provide them, email and course preferences.
- Purchase records: what you bought, when, how much, and the payment reference. We never receive or store your card or UPI credentials — the payment provider handles those.
- Learning activity: which lessons you opened, how far you watched, and your test attempts and scores.
- Technical data your browser sends, such as device type and approximate location by IP, used to keep the service secure and working.
Why we use it
- To give you access to what you bought and to show your progress.
- To send you information about your purchase, including reminders before access expires.
- To send notifications you have opted into, such as new lessons or live class reminders. You can turn these off at any time.
- To answer support requests.
- To understand which content works, in aggregate, so we can improve it.
- To detect account sharing and misuse, which we are permitted to do under the Terms of Use.
Push notifications
If you allow notifications, your browser or device gives us an anonymous token that lets us send messages to that device. It is not linked to anything beyond your account, it is removed when you sign out or revoke permission, and it cannot be used to read anything on your device.
Who we share it with
We share data only with providers who help us run E3: payment processing, cloud hosting and storage, messaging and notification delivery, and analytics. They may only use it to provide that service to us. We do not sell personal data or share it with advertisers.
We will disclose data where the law requires it, or to protect our rights or the safety of users.
How long we keep it
Account and learning data is kept while your account is open. Purchase and payment records are kept for as long as tax and accounting law requires, which is longer. You can ask us to delete your account and we will remove what we are not required to retain.
Your choices
- Turn notifications off from your device settings, or from your profile in the app.
- Ask for a copy of your data, or for it to be corrected or deleted.
- Withdraw consent for anything that relies on it — this may end access to parts of the service.
To exercise any of these, use the contact page. We respond within 30 days.
Security
Data is transmitted over encrypted connections and stored on access-controlled infrastructure. Sessions are limited to one device at a time. No system is perfectly secure, but we will tell affected users promptly if a breach puts their data at risk.
Children
E3 is intended for candidates preparing for competitive examinations. We do not knowingly collect data from children under 13. If you believe a child has given us data, contact us and we will remove it.
Changes and contact
We will update this policy as the service changes, and the date above shows when it last changed. Questions and requests go to Sachin Hiremath at Support@mysmartshala.com, or via the contact page.