Contact us

Before you write in

If you have lost access to a course, check your profile first — it shows every purchase and the date each one expires. Access that has run out can be renewed from the course page without contacting us.

If you cannot sign in, make sure you are using the mobile number you bought with. Only that number can reach the purchase. If you no longer have the number, write to us from the email on the account and we will verify you another way.

For refunds, read the Refund and Cancellation Policy first — it tells you whether your request qualifies and what we will need from you.

What to include

Whichever channel you use, tell us the mobile number on the account and the course or test series involved. Without those we cannot look anything up, and the first reply is only ever going to be a request for them.

Response times

Registered office

Grievance officer

For complaints about how your personal data is handled, contact Sachin Hiremath at Support@mysmartshala.com, as required under the Information Technology Rules. See the Privacy Policy for what we collect and why.